Frequently Asked Questions

Orders are processed within 24-48 hours. If placed before 3 PM, they are dispatched the same day. Delivery times depend on your location and are shown at checkout.

Currently, we do not offer exchanges. You can return the item for a refund and place a new order.

Once your order is shipped, you’ll receive an email with tracking details to monitor your package.

Orders shipped outside of the EU may be subject to customs duties, taxes, or import fees imposed by your local government. Delivery times vary by location and are calculated at checkout.

Free shipping may be available for orders above a certain value, as indicated on our website. Next-day delivery is available for orders placed before 3 PM.

Contact customer support immediately. If the order hasn’t shipped, we’ll try to update it.

Contact our customer support team with your order and tracking details. We’ll coordinate with the carrier to resolve the issue.

Yes, expedited shipping is available. Delivery times and costs are shown at checkout.

You can return items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Items like underwear, socks, and Final Sale items are not eligible for return.

Refunds are processed within 10 business days after the return is received and inspected.

Yes, return shipping costs are the customer’s responsibility.

Sale items marked as Final Sale are not eligible for return.

Use the size guide available on each product page to find your perfect fit.

We use premium fabrics like cashmere, wool, and high-quality blends.

Our products are crafted with care, focusing on durability and timeless design.

Yes, care instructions are provided on the product labels and on our website.

Yes, digital gift cards are available for purchase on our website.

You can reach us via email or live chat. We aim to respond within 48 hours.

Check your spam or junk folder. If it’s not there, contact customer support to resend the confirmation.