Last updated: 17 October 2026
These Terms & Conditions govern all purchases of products offered under the Pirloni brand, whether made online via the Pirloni website or in person at the Pirloni retail location.
By placing an order on pirloni.com, making a purchase, or otherwise acquiring products from Pirloni, the customer confirms their acceptance of these Terms & Conditions. They set out the rights and obligations of both parties and apply alongside all mandatory consumer protection laws.
In these Terms & Conditions, the following definitions apply:
Pirloni: the brand under which clothing and related products are offered and sold.
Company: E-Commerce Performance B.V., service provider for the Pirloni brand.
Customer: any natural person acting for purposes outside their trade, business or profession.
Business Customer: a Customer acting in the course of trade, business or profession.
Agreement: the legally binding purchase agreement between the Company and the Customer:
Products: all clothing, accessories, and related items offered for sale under the Pirloni brand.
E-Commerce Performance B.V. acts as an administrative, operational and logistic service provider for the Pirloni brand, operated by Prime Fabric LLC.
Company name: E-Commerce Performance B.V. Registered address: Mercuriusweg 26, 2516 AW Den Haag Chamber of Commerce: 77789377 VAT number: NL861145732B01 Email: info@pirloni.com
These Terms & Conditions apply to all offers, orders and Agreements relating to Products sold under the Pirloni brand. Deviations from these Terms & Conditions are only valid if expressly agreed in writing by the Company.
Where provisions applicable to Customers and Business Customers conflict, the provisions applicable to Customers shall prevail.
4.1 Products
All Products are offered subject to availability. The Company reserves the right to withdraw, limit, or modify the offering of Products at any time.
Product images, descriptions, and specifications are provided for illustrative purposes only. Minor variations in color, fabric, texture, fit or detailing may occur as a result of production processes, material characteristics, lighting conditions, or screen settings. Such variations are considered acceptable and do not constitute a defect or non-conformity of the Product.
4.2 Pricing
Prices are stated in EUR and include VAT, unless explicitly stated otherwise. Delivery is free of charge on all orders. Prices applicable to Business Customers may exclude VAT where permitted by law.
The Company reserves the right to correct obvious pricing, typographical, or clerical errors. In the event of such an error, the Company may cancel the order prior to shipment and refund any amount paid.
4.3 Orders
For online purchases, an Agreement is concluded only once the order has been expressly confirmed by the Company. Automated acknowledgements do not constitute acceptance.
The Company reserves the right to refuse or cancel any order prior to shipment, including but not limited to cases of insufficient stock, incorrect pricing, suspected misuse, or technical errors.
Payments must be completed using the payment method made available at checkout or, in the case of in-store purchase, at the point of sale. Orders will not be processed until full payment has been received.
5.1 Delivery
Products will be delivered to the address provided by the Customer or made available for collection at a Pirloni retail location, where applicable.
The Customer is responsible for ensuring that the delivery address provided is accurate and complete. The Company is not liable for non-delivery resulting from incorrect or incomplete address information supplied by the Customer.
All shipments are dispatched using end-to-end tracked delivery services. Upon shipment, the Customer will receive tracking information enabling them to always monitor the status and progress of their order.
Delivery times are indicative only and may vary due to logistical or operational circumstances. Delays do not entitle the Customer to compensation or cancellation.
For deliveries outside the European Union, the Customer is responsible for any customs duties, import taxes, or charges imposed by local authorities.
Delivery is deemed to have taken place when the carrier's tracking system confirms delivery at the address provided by the Customer. Such confirmation constitutes prima facie evidence that the order has been delivered to the designated address.
5.2 Performance
In the event a Customer claims that a shipment has not been received, the Company may rely on carrier tracking data, delivery confirmation, and, where applicable, proof of delivery (including delivery scans or signature confirmation) to verify successful delivery. Where such evidence confirms delivery to the address provided by the Customer, the Company is not obligated to replace or refund the order.
The Company shall not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to transport disruptions, strikes, pandemics, acts of government, or other events of force majeure.
6.1 Online purchases
Customers have the right to withdraw from an online Agreement within fourteen (14) days from the day on which they receive the Products, without providing any reason.
To exercise the right of withdrawal, the Customer must notify the Company within the withdrawal period and return the Products no later than fourteen (14) days after the day on which the withdrawal was communicated.
6.2 In-store purchases
Purchases made at a physical Pirloni retail location do not carry a statutory right of withdrawal. As a commercial policy, the Company accepts returns or exchanges for in-store purchases within fourteen (14) days of purchase, provided the Products meet the conditions set out below and proof of purchase is presented.
6.3 Returns and Refunds
Returned Products must be unused, unworn, undamaged, and returned in their original condition, including all original labels, tags, and packaging. Products showing signs of use beyond what is necessary to assess their nature, characteristics, or functioning may be refused or refunded at a reduced value.
Return shipping costs are borne by the Customer, except in the case of exchanges as set out in 6.4, and except where the Product is defective, damaged, or incorrectly supplied, in which case the Company bears the cost.
Refunds for online purchases will be issued within fourteen (14) days after the returned Products have been received and inspected and will be made using the original payment method.
6.4 Exchanges
Exchanges are accepted for both online and in-store purchases, subject to availability of the replacement Product and compliance with the return conditions set out in this Chapter.
The Customer must request an exchange within fourteen (14) working days of receiving the Products, or of the date of purchase for in-store purchases, and return the Products no later than fourteen (14) days after the day on which the exchange was requested.
Exchanges are free of charge. The Company bears the cost of return shipping and of shipping the replacement Product.
If the requested replacement Product is unavailable, the Company will issue a refund. Store credit may be provided as an alternative where the Customer prefers it.
Ownership of Products transfers to the Customer only after full payment has been received by Pirloni.
For online orders, the risk of loss or damage transfers to the Customer at the moment the Product is delivered to the address specified in the order, as verified through tracking and delivery confirmation.
For in-store purchases, risk transfers to the Customer at the moment the Product is handed over at the retail location.
8.1 Complaints
The Customer is responsible to inspect the delivered products immediately upon receipt and notify the Company of any complaints regarding defects, damage, incorrect items, or missing items within 7 working days after delivery.
Complaints submitted after the above stated 7 working days may be rejected.
Complaints must be submitted via info@pirloni.com and must include sufficient details to allow the Company to assess the complaint (order number, description, and where relevant photographic evidence).
If delivery is confirmed through the end-to-end tracking to the address provided by the Customer, claims relating to non-receipt will only be considered if the Customer provides objective and verifiable evidence of delivery failure.
8.2 Liability
To the maximum extent permitted under Dutch law, the Company is only liable for direct damages resulting from an attributable failure in the performance of its obligations.
Risk transfers to the Customer once the order has been delivered to the address specified by the Customer and delivery can be verified through the end-to-end tracking.
The Company is not liable for indirect or consequential damages, including but not limited to loss of profit, loss of revenue, loss of data, loss of business opportunities, reputational damages, or business interruptions.
The Company is not liable for acts or omissions of third parties involved in the execution of the order, including carriers and payment service providers.
The Company is not liable for any failure or delay resulting from circumstances beyond its reasonable control, including but not limited to logistics disruption, strikes, governmental measures, technical failure, or supplier delays.
If the Company is held liable despite the above, the total liability is limited to the amount paid by the Customer for the specific order giving rise to the claim.
Nothing in this Chapter limits or excludes rights or remedies that cannot be excluded under mandatory Dutch consumer law.
All intellectual property rights relating to the Product, brand name, designs, logos, texts, images, website content, and any other materials made available by the Company belong exclusively to the Company or its licensors.
The Customer may not copy, reproduce, distribute, publish, modify, or otherwise use any intellectual property without prior written consent from the Company.
These Terms & Conditions, as well as all Agreements and disputes arising from them, are governed exclusively by Dutch law.
Any dispute shall be submitted to the competent court in the Netherlands, unless mandatory Dutch consumer law provides otherwise.
The Company reserves the right to amend or update these Terms & Conditions at any time.
The version of the Terms & Conditions in force at the time the Agreement is concluded applies to that specific Agreement
