Last updated: 17 October 2026
Thank you for shopping with Pirloni. We are committed to delivering your order in a timely and reliable manner. This Shipping Policy sets out the terms that apply to the shipping and delivery of products purchased through our website.
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at info@pirloni.com.
Delivery is free on every order, to every destination we ship to. There are no shipping charges at checkout.
Orders placed before 15:00 on a working day are usually shipped the same working day.
Orders placed after 15:00, at weekends, or on public holidays are processed on the next working day. During busy periods such as sales or holidays, dispatch may take one to three working days.
Delivery times run from the moment your order is shipped, not from the moment you place it.
|
Destination |
Estimated delivery |
|---|---|
|
Netherlands |
1-2 working days |
|
Rest of Europe |
2-5 working days |
|
Rest of world |
5-10 working days |
These are estimates, not guarantees. Carriers can be delayed by weather, customs or their own volumes.
Every order is shipped with end-to-end tracking. Once your order is on its way you will receive a confirmation email with your tracking number.
Orders shipped outside the EU may be subject to customs duties, taxes or import fees charged by your local authorities. These are not included in the item price and are the customer's responsibility. Pirloni is not responsible for delays caused by customs.
If your order is lost, delayed or damaged in transit, please tell us within 7 working days of the expected delivery date. We will work with the carrier to trace your parcel and arrange a replacement or refund where appropriate.
If your parcel is marked as delivered but you have not received it, please check with your neighbours and your local postal point first.
Please check your delivery details before completing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you spot a mistake, email info@pirloni.com immediately. We cannot guarantee changes once an order has been processed.
If a parcel comes back to us after failed delivery attempts, refusal, or an incorrect address, we will contact you to arrange reshipment. If you would rather not have it reshipped, we will refund your order.
For any question about your order or this policy, email info@pirloni.com.
