Last updated: 17 October 2026
At Pirloni we want you to be completely happy with what you ordered. If something isn't right, we're here to help. This policy explains how returns, exchanges and refunds work. It applies alongside our Terms & Conditions; where the two differ, the Terms & Conditions apply.
Delivery is free on every order. For delivery times, please see our Shipping Policy.
Online orders. You may withdraw from your order within 14 days of receiving it, without giving a reason. Tell us within those 14 days, then send the items back no later than 14 days after the day you told us.
In-store purchases. Purchases made at our retail location do not carry a statutory right of withdrawal. As a matter of policy we accept returns and exchanges within 14 days of purchase, on presentation of proof of purchase.
Items must be unused, unworn, undamaged and in their original condition, including all original labels, tags and packaging. Items showing signs of use beyond what is necessary to assess their nature, characteristics or functioning may be refused, or refunded at a reduced value.
The following cannot be returned unless faulty:
Email info@pirloni.com with:
We reply within 1-2 business days with return instructions. Please wait for those instructions before sending anything back. Once approved, send your return to:
Orionstraat 227 2516 AS Den Haag Netherlands
Exchanges are free. We pay the postage both ways: you send the item back at no cost to you, and we ship the replacement free of charge.
Request your exchange within 14 days of receiving your order, or within 14 days of purchase if you bought in store, then send the item back within 14 days of the day you told us. The replacement must be available and the returned item must meet the conditions in section 2.
If the size or colour you want is no longer available, we will refund you. If you would rather have store credit, just say so and we will arrange it.
Exchanges are free, as set out in section 4.
If you are returning an item for a refund, return shipping is paid by you, unless the item is defective, damaged, or we sent the wrong item, in which case we cover it. We recommend using a tracked service. We cannot take responsibility for returns lost in transit.
Once we have received and inspected your return we will tell you whether it has been approved. Approved refunds are issued to your original payment method within 14 days of us receiving and inspecting the return.
Delivery is free on all orders, so there is no delivery charge to refund.
Please check your order when it arrives. If anything is damaged, defective, incorrect or missing, email info@pirloni.com within 7 working days of delivery with your order number, a description of the problem and photos. We will offer a replacement, store credit or a full refund, at no cost to you.
For any question about returns, exchanges or refunds, email info@pirloni.com.
